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Important!
  • Cancel your ride prior to 24 hours to avoid cancellation charges.


     
    Cancellation Policy  
     
    The cancellation policy for airport transfer's is as follows.
    (The time given below is in relevance to your ride time.)
     
    Cancellation time Deduction
    Before 24 hours 10% transaction fee
    Between 24 and 12 hours 100 % of the Fare
    Between 12 and 6 hours 100 % of the Fare
    Between 6 and 2 hours 100 % of the Fare
    Less than 2 hours 100 % of the Fare
    No Show 100% of the Fare

    * This processing fee is charged to cover the expense incurred by us for credit card transactions, as well as the time devoted by our reservation staff to process your ride request.

    If the reservation is confirmed and you wish to cancel 24 hours prior to the ride time then only 10% transaction fee will be deducted, and balance amount will be credited to your credit card automatically. Please contact us at reservations@suvana.com if you have any issues pertaining to the charge on your credit card, and we will get back to you.


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