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on a question below for your answer
1. How do I make an online booking?
2. At what stage do I actually pay for my ride?
3. How do I know where to go for my airport ride when I reach the airport?
4. Why is it easier to use Suvana than a telephone book?
5. What do I do if I lose my Internet connection in the middle of making a
reservation?
6. Does Suvana.com offer multiple service providers for the same location?
7. How do you ensure the safety of my credit card number?
8. Why doesn't Suvana.com display all the rates for all the rides?
9. Is my e-mail confirmation a valid ticket?
10. How do I make a cancellation?
11. How do I reschedule my trip?
12. How do I check the status of my trip?
13. How do I make a reservation for someone else?
14. How do I know my reservation is confirmed?
15. What vehicles are available for my use?
16. Do I always have to use the same credit card?
17. Do you charge me any fees?
18. How do I change my Login ID and Password?
19. Can I book an airport ride from anywhere in the world?
20. How do I pay my fare?
21. What happens if the passenger misses a flight or a connecting flight?
22. How do I ask for a quote?
1. How do I make an online booking?
First of all select the airport and click on 'search'. Then select your pick-up or drop-off point from the options given. If you find that your location is not serviced, then please use the 'Request Quote' button to ask for a quote. Then enter the number of passengers and select one of the three options:
- Pick up from the airport
- Drop off to the airport
- Round Trip
Fares for all available vehicle types(shared van, private van, sedan limo, coach) will be displayed to you. Click the 'Book Now' button next to the service that you wish to use and go to the 'Booking Page'.
After you have filled up the booking page, you will be given an option of making additional bookings. If yes, proceed in the same manner. When all your bookings are completed, click on the 'submit' button. You will be shown a booking summary along with the fare that will be charged to you. You will also be given an edit option for modifying your bookings. If you do not wish to make any changes at this stage, click on the 'continue' button. You will then be asked to fill in your credit card information. After your credit card has been verified a Voucher will be displayed. Please print 2 copies of the voucher, keep one for your records, and present the other voucher to the driver of the vehicle at the time of the pick-up. Your reservation number will also be sent to you by email. In case you do not have access to a printer, or have lost your Voucher, please write down and carry with you your Reservation Number and the Service Provider details. You will be sent a confirmation of booking via e-mail within 24 of making a booking.
2. At what stage do I actually pay for my ride?
In most cases, you pay for your ride as soon as the transport service provider confirms your reservation. Your credit card is therefore charged only after you have a confirmed booking. However, a few transport providers prefer to receive payment by cash at the time of the ride. In that case we will not charge your credit card, but will use it only for authorization purposes, and will tell you to carry cash for the fare amount.
3. How do I know where to go for my airport ride when I reach the airport?
We will send you your pick-up location details (along with the service provider's toll free number) for your airport along with your confirmation of reservation by email. Upon reaching the ground transportation counter or designated area, show the service provider your voucher and you will be seated in the vehicle without delay.
4. Why is it easier to use Suvana than a telephone book?
Suvana.com is free and allows you to access transportation services for your onward journey without the expense of a long distance call. Besides there is no easy way for you to identify which service provider is trustworthy at every new airport that you travel to. Moreover, our database is updated regularly and new services are added on a daily basis.
5. What do I do if I lose my Internet connection in the middle of making a
reservation?
Reconnect and check your e-mail. If you have a reservation, you will receive an email from Suvana.com confirming your reservation. If you do not have a reservation, then you will need to start over to reserve your airport ride.
6. Does Suvana.com offer multiple service providers for the same location?
Suvana offers only one ground transportation provider per airport-location combination. We have opted for this policy because it enables us to monitor the quality of service provided to you. Suvana has partnered with market leaders in the airport ground transportation industry to provide you the best rates and the most reliable services. In order to maintain uniform qualities and standards, we have tied-up with service providers that match our mission of excellence.
7. How do you ensure the safety of my credit card number?
At Suvana.com we use the Secure Sockets Layer and Private Communication Technology security standards that are supported by Microsoft Internet Explorer 3.0, Netscape 3.0 or later and other popular browsers. SSL encodes your personal information (such as your address and phone number, or your credit card number) so that it is available only to you to make sure your travel planning goes smoothly. This encryption process makes doing business over the Internet more secure than making a purchase by telephone.
8. Why doesn't Suvana.com display all the rates for all the rides?
It is not possible to show a complete rate chart because of the large size of the database. Suvana.com shows you the rates that best match your criteria, which is the least expensive individual fare or the least expensive combination for a group. For example if you are 2 people traveling, one adult and a child, the Suvana fare calculator will check fares for a group of two and for the sum of the individual fare for an adult and a child, and show you the lowest total fare.
9. Is my e-mail confirmation a valid ticket?
The e-mail sent by us with a confirmed reservation number will work as
a valid e-ticket. Just provide the reservation number to the driver of
the vehicle that picks you up. The driver will already
have all the details of your journey.
10. How do I cancel my trip?
On the home page you are given a link for 'My Trip'. If you click on the link you will be taken to the Check Ride Status page; click on the Cancel Ride link and you will be asked to enter your booking number and e-mail id. If you are a registered user you will be also asked to enter your Suvana id and password. You will then be shown the details of your booking and given an option of canceling your booking. (Please read cancellation policy).
11. How do I reschedule my trip?
On the home page you have to click on the My Trip link for rescheduling. You will be taken to a 'Reschedule Your Journey' page where you will be asked to enter a new date and time along with your booking reservation number. We will send you a confirmation of your rescheduled booking via e-mail. You can reschedule only the date or the time. To make a change in the locations you will have to make a new booking.
12. How do I check the status of my trip?
You have to click on the My Trip link on the Suvana homepage. You will then be asked to enter your booking number and e-mail id. Your booking status will be displayed to you.
13. How do I make a reservation for someone else?
To make a reservation for someone else, just type in his or her name instead of yours for the passenger/traveler name. You should also have all the airline, pick-up, or drop-off details of that person and you should have a valid credit card number for us to verify the booking.
14. How do I know my reservation is confirmed?
We'll send you confirmation e-mail within 24 hours after you complete your reservation. This e-mail will include your complete itinerary, along with your price. The details of the pick up location at the airport will be sent to you if your booking is for an airport pick-up.
15. What vehicles are available for my use?
You may book all forms of airport ground transportation at Suvana. (These are standard guidelines)
Shared ride shuttle vans - maximum 7 passengers
Private vans - 3 to 20 passengers
Sedans - 3 to 4 passengers
Limousines - 5 - 20 passengers
Coaches - 12 to 80 passengers
16. Do I always have to use the same credit card?
No, you can use as many different credit cards as you wish. We do not store details of your credit card on our system. So whenever you make a new booking, we require you to re-enter details of a credit card.
17. Do you charge me any fees?
We do not charge any fee for making a reservation. There is also no cancellation fee if you decide to cancel 24 hours prior to your ride time. For details of fees charged for cancellation within 24 hours of your ride please read the Cancellation Policy.
18. How do I change my Login ID and Password?
To change your Login ID or Password, log in. Select My Profile, and enter your new ID and password. Once you have completed the process, we will send you an e-mail confirming the change..
19. Can I book an airport ride from anywhere in the world?
Yes, you can book an airport ride from anywhere in the world but you will need a credit card number that is valid in the USA. Payment for the ride is accepted only in US dollars.
20. How do I pay my fare?
Payments have to be made online using Visa, Mastercard, American Express, or Discover
There is no additional charge for credit card payments
The full fare amount will be charged to your card at the time of reservation
The charge on your credit card statement will be listed as 'SUVANA'.
21. What happens if the passenger misses a flight or a connecting flight?
Most service providers will allow for emergencies and will not charge for a 'no-show' if for example there is a death in the family, bad weather, missed flights, or canceled flights. Please let us know via email at serviceproviders@suvana.com the reason for 'no show' so that we do not charge the passenger credit card.
22. How do I ask for a quote?
If after selecting an airport, you find that your area is not covered by our service, you have to click on the 'Request Quote' link and send in your travel details to us. We will then email a price back to you with a link to make a booking with us.
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